Thank you for shopping with Indivybe. We want to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help with our hassle-free return and exchange policy within 7 days of delivery. Please review the following guidelines:

Eligibility Criteria:

• Items must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.
• Final sale items and promotional items are not eligible for return or exchange.

Initiating a Return/Exchange:

• Contact us within 7 days of receiving your order to request a return or exchange.
• Provide your order number and a brief explanation of the reason for return or exchange.

Return Process:

• If your return request is approved, we'll provide a return shipping label and instructions.
• Please ensure the item(s) are securely packaged to prevent damage during transit.

Inspection and Approval:

• Once we receive the returned item(s), we'll inspect them to ensure they meet our eligibility criteria.
• If approved, we'll process a refund to your original payment method.

Exchange Process:

• Specify your exchange preference when contacting us.
• We'll assist in arranging the exchange and provide instructions for returning the original item(s) and receiving the replacement.

Exceptions:

• Contact us immediately if you receive a defective, damaged, or incorrect item.
• We reserve the right to refuse returns or exchanges that do not meet the eligibility criteria.

Policy Updates:

• We may update or modify this policy at any time without prior notice.

By making a purchase from Indivybe, you agree to comply with the terms and conditions of this return and exchange policy. Thank you for choosing Indivybe for your shopping needs. We appreciate your support.